Using EHBs

Table of Contents

1. Overview
2. Play
3. Documents
4. Guidelines
5. Others

1. Overview

In this subprocess, we deal with the process of Using EHBs .This is where Organizations manage Customer Support ftor heir subprocesses.

Organization: ORG

2. Play

In this subprocess, the play is divided in several parts:

1. Administrative Tools. This is where participants utilize common operations.
2. Submit Help Request. This is where participants submits requests.
3. Review and Assign Help Request. This is where requests are reviewed and assigned to executors.
4. Execute Help Request. This is where requests are executed.
5. Closeout Help Request. This is where requests are closed out.
6. Follow-up Help Request. This is where requests are followed-up.
7. Analysis. This is where participants use report tools.

3. Documents

In this subprocess, we have the following document types:

Submited Help Requests. These are used to represent the Submited Help Requests.

4. Guidelines

In this subprocess, we have the following roles:

Using EHBs Manager. This is the person managing the Using EHBs subprocess.
Help Requests Submittor. This is the person submitting the Help Requests.
Help Requests Reviewer and Assigner. This is the person reviewing and assigning the Help Requests.
Help Requests Executor. This is the person executing the Help Requests.
Help Requests Closer. This is the person closing the Help Requests.
Help Requests Follow-uper. This is the person following-up the Help Requests.
Organization Manager. This is the person managing the Organization.
Overall Organizations Manager. This is the person managing the overall Organizations.

5. Others

In this subprocess, we have the following other tools:

Worksheet. This is the guidelines for the manager/director.
Credits. These are the people partaking in this organization's production.
References. These are other references.
All-Files. These are all the view files.