Chapter 8. Sample Subprocesses

In this Chapter, we look at sample subprocessess by looking at their RCTs. In Section 8.1, we examine sample product realization subprocesses. In Section 8.2, we examine sample product realization subprocesses. In Section 8.3, we examine sample basic support subprocesses. In Section 8.4, we examine sample ISO 9001:2000 support subprocesses. In Section 8.5, we examine sample CMMI support subprocesses. In Section 8.6, we examine some sample improvement subprocesses.

8.1 Product Realization Subprocesses

We outiine here sample product realizations subprocesses. These are found in Appendix A3. See Figure 8.1.

NASA's SBIR product realizations subprocesses produce Technology Research Contracts.

Solicitation Development. The purpose of this subprocess is to manage the development of the NASA SBIR-STTR programs solicitation. The binders of this subprocess include the NASA SBIR-STTR: Solicitations, Guidelines, Topics, Subtopics, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Preliminaries, 3. Topic/Subtopic Development Cycle, 4. Solicitation Document Development, and 5. Analysis. The roles of this subprocess include: Program Manager/Program Executive, Strategic Enterprise Representative, Solicitation Development Manager, Field Center Program Manager, Field Center Technology Manager, Topic Manager, Lead Subtopic Manager, Participating Subtopic Manager, Potential Customer Representative, Procurement Manager, and Field Center Procurement Manager .

Phase I Proposal Submissions. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I proposal submissions. The binders of this subprocess include the NASA SBIR-STTR Phase I: Proposals, Background, Whats New?, Program Solicitations, Worksheets, Help/FAQs, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Background, 2. Registration, 3. SBIR Proposal Submission, 4. STTR Proposal Submission, and 5. In-processing. The roles of this subprocess include: Firm, Program Manager, and In-Processing Staff.

Phase I Review and Selection. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I proposal reviews and selections. The binders of this subprocess include the NASA SBIR-STTR: Proposal Reviews, Proposals, Recommendations, Selections, Debriefings, Users, Suggestions, and Reports . The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Preliminaries, 3 Proposal Responsibilites, 4 Proposal Reviews, 5 Rankings, 6 Selections, 7 Announcements, 8 Debriefings, and 9 Report Tools.The roles of this subprocess include: Program Manager/Source Selection Official, Strategic Enterprise Representative, Field Center Program Manager, Field Center Technology Member, Topic Manager, Lead Subtopic Manager, Participating Subtopic Manager, and Phase I Reviewer.

Phase I Contract Negotiations and Award. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I contract negotiations and awards. The binders of this subprocess include the NASA SBIR-STTR Phase I: Contracts, Proposals, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Initiation, and 3 Negotiations, and 4. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Phase I Contract Specialist, Phase I COTR, Procurement Reviewer, and Phase I Awardee Firm .

Phase I Contract Administration and Closeout. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I contract administrations and closeouts. The binders of this subprocess include the NASA SBIR-STTR: Contracts, Contract Award File Libraries, Deliverables Libraries, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Deliverables, 3. Advisors, 4. Modifications, 5 Closeouts, and 6. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Contract Specialist, COTR, JPL Technical Monitor, Awardee, Advisor, Program Manager, Strategic Enterprise Representative, Field Center Program Manager, and Budget Personnel.

Phase II Proposal Submission. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II proposal submissions. The binders of this subprocess include the NASA SBIR-STTR Phase II :Proposals, Background, Whats New?, SBIR/STTR Program Solicitations, Worksheets, Help/FAQs, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Background, 2. Registration, 3. SBIR Proposal Submission, 4. STTR Proposal Submission, and 6. In-processing.The roles of this subprocess include: Firm, Program Manager, and In-Processing Staff.

Phase II Review and Selection. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II proposal reviews and selections. The binders of this subprocess include the NASA SBIR-STTR Phase II: Proposal Reviews, Proposals, Recommendations, Selections, Debriefings, Users, Suggestions, and Reports . The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Preliminaries, 3 Proposal Responsibilites, 4 Proposal Reviews, 5 Rankings, 6 Selections, 7 Announcements, 8 Debriefings, and 9 Analysis. The roles of this subprocess include: Program Manager/Source Selection Official, Field Center Program Manager, Subtopic Manager, COTR, Phase II Reviewer, Peer Reviewer, Topic Manager, Field Center Technology Member, and Strategic Enterprise Representative.

Phase II Contract Negotiations and Award. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II contract negotiations and awards. The binders of this subprocess include the NASA SBIR-STTR Phase II: Contracts, Proposals, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Initiation, 3 Negotiations, and 4. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Phase II Contract Specialist, Phase II COTR, Procurement Reviewer, and Phase II Awardee Firm.

Phase II Contract Administration and Closeout. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II contract administrations and closeouts. The binders of this subprocess include the NASA SBIR-STTR Phase II : Contracts, Contract Award File Libraries, Deliverables Libraries, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Deliverables, 3. Advisors, 4. Modifications, 5. Closeouts, and 6. Analysis. The roles of this subprocess include SBIR-STTR: Procurement Manager, Field Center Procurement Manager, Contract Specialist, COTR, JPL Technical Monitor, Awardee, Advisor, Program Manager, Strategic Enterprise Representative, Field Center Program Manager, and Budget Personnel.

Phase III Awards. The purpose of this subprocess is to manage NASA SBIR-STTR Phase III contract negotiations and awards. The binders of this subprocess include the NASA SBIR-STTR Phase III: Contracts, Proposals, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Initiation, 3 Negotiations, and 4. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Phase III Contract Specialist, Phase III COTR, Procurement Reviewer, and Phase III Awardee Firm .

Commercialization and Post-Award Processes. The purpose of this subprocess is to manage NASA SBIR-STTR Commercialization and Post-Award Surveys. The binders of this subprocess include the NASA SBIR-STTR: Surveys, Awards, Firms, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Suvey Preparation, 3. Survey Approvals, 4. Survey Execution, and 5. Analysis. The roles of this subprocess include: C&PC Manager, Survey Developer, Survey Implementor, Survey Reviewer, Program Manager, Firm, Strategic Enterprise Representative, Field Center Program Manager, Topic Manager, and Subtopic Manager.

Building EHBs product realizations subprocesses produce Electronic Handbooks (EHBs).

Demonstrating EHBs. The purpose of this subprocess is to manage the development of Organization Demonstration Tools. The binders of this subprocess include the Organization Demonstration Tools, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Examining EHBs Developer's Home Page, 3. Researching The Organization, 4. Updating The Demonstration Tool, 5. Demonstrating EHBs, 6. Revising the Demonstration Tool, and 7. Analysis. The roles of this subprocess include: Demonstrator, Customer, User, and Developer.

Building, Using, and Revising EHBs. The purpose of this subprocess is to manage the building of Subprocess Requirements Capture Tools (RCTs) and their EHBs. The binders of this subprocess include the Subprocess Requirements Capture Tools (RCTs) and their EHBs, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Outlining/Playwriting, 3. Exampling/Rehearsal, 4. Implementation/Staging, 5. Utilization/Performance, 6. Revision/New Production and 7. Analysis. The roles of this subprocess include: Customer, User, Playwright, Director, Builder, Production Manager, Step Designer, Step Builder, Home Page Curator, Help Desk, Tester, and Demonstrator.

Improving EHBs . The purpose of this subprocess is to manage the improving of Subprocess Requirements Capture Tools (RCTs) and their EHBs. The binders of this subprocess include the Subprocess Requirements Capture Tools (RCTs) and their EHBs, Improvements Improvement Tool (IT), Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Improvements Certifications Manager, Improvements Certifications Team Member, Improvements Certifications Auditor, Approval Official, Top-Level Manager, Subprocess Submitter, Subprocess Designer, Subprocesses Implementor, Subprocess User.

Figure 8.1 NASA SBIR and Building EHBs Product Realization Subprocess Samples.

8.2 Product Distribution Subprocesses

We outiine here sample product distribution subprocesses. These are found in Appendix A5. See Figure 8.2.

NASA's SBIR product realizations subprocesses produce Technology Research Contracts.

Solicitation Development. The purpose of this subprocess is to manage the development of the NASA SBIR-STTR programs solicitation. The binders of this subprocess include the NASA SBIR-STTR: Solicitations, Guidelines, Topics, Subtopics, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Preliminaries, 3. Topic/Subtopic Development Cycle, 4. Solicitation Document Development, and 5. Analysis. The roles of this subprocess include: Program Manager/Program Executive, Strategic Enterprise Representative, Solicitation Development Manager, Field Center Program Manager, Field Center Technology Manager, Topic Manager, Lead Subtopic Manager, Participating Subtopic Manager, Potential Customer Representative, Procurement Manager, and Field Center Procurement Manager .

Phase I Proposal Submissions. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I proposal submissions. The binders of this subprocess include the NASA SBIR-STTR Phase I: Proposals, Background, Whats New?, Program Solicitations, Worksheets, Help/FAQs, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Background, 2. Registration, 3. SBIR Proposal Submission, 4. STTR Proposal Submission, and 5. In-processing. The roles of this subprocess include: Firm, Program Manager, and In-Processing Staff.

Phase I Review and Selection. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I proposal reviews and selections. The binders of this subprocess include the NASA SBIR-STTR: Proposal Reviews, Proposals, Recommendations, Selections, Debriefings, Users, Suggestions, and Reports . The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Preliminaries, 3 Proposal Responsibilites, 4 Proposal Reviews, 5 Rankings, 6 Selections, 7 Announcements, 8 Debriefings, and 9 Report Tools.The roles of this subprocess include: Program Manager/Source Selection Official, Strategic Enterprise Representative, Field Center Program Manager, Field Center Technology Member, Topic Manager, Lead Subtopic Manager, Participating Subtopic Manager, and Phase I Reviewer.

Phase I Contract Negotiations and Award. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I contract negotiations and awards. The binders of this subprocess include the NASA SBIR-STTR Phase I: Contracts, Proposals, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Initiation, and 3 Negotiations, and 4. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Phase I Contract Specialist, Phase I COTR, Procurement Reviewer, and Phase I Awardee Firm .

Phase I Contract Administration and Closeout. The purpose of this subprocess is to manage NASA SBIR-STTR Phase I contract administrations and closeouts. The binders of this subprocess include the NASA SBIR-STTR: Contracts, Contract Award File Libraries, Deliverables Libraries, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Deliverables, 3. Advisors, 4. Modifications, 5. Closeouts, and 6. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Contract Specialist, COTR, JPL Technical Monitor, Awardee, Advisor, Program Manager, Strategic Enterprise Representative, Field Center Program Manager, and Budget Personnel.

Phase II Proposal Submission. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II proposal submissions. The binders of this subprocess include the NASA SBIR-STTR Phase II :Proposals, Background, Whats New?, SBIR/STTR Program Solicitations, Worksheets, Help/FAQs, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Background, 2. Registration, 3. SBIR Proposal Submission, 4. STTR Proposal Submission, and 5. In-processing.The roles of this subprocess include: Firm, Program Manager, and In-Processing Staff.

Phase II Review and Selection. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II proposal reviews and selections. The binders of this subprocess include the NASA SBIR-STTR Phase II: Proposal Reviews, Proposals, Recommendations, Selections, Debriefings, Users, Suggestions, and Reports . The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Preliminaries, 3 Proposal Responsibilites, 4 Proposal Reviews, 5 Rankings, 6 Selections, 7 Announcements, 8 Debriefings, and 9 Analysis. The roles of this subprocess include: Program Manager/Source Selection Official, Field Center Program Manager, Subtopic Manager, COTR, Phase II Reviewer, Peer Reviewer, Topic Manager, Field Center Technology Member, and Strategic Enterprise Representative.

Phase II Contract Negotiations and Award. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II contract negotiations and awards. The binders of this subprocess include the NASA SBIR-STTR Phase II: Contracts, Proposals, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Initiation, 3 Negotiations, and 4. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Phase II Contract Specialist, Phase II COTR, Procurement Reviewer, and Phase II Awardee Firm.

Phase II Contract Administration and Closeout. The purpose of this subprocess is to manage NASA SBIR-STTR Phase II contract administrations and closeouts. The binders of this subprocess include the NASA SBIR-STTR Phase II : Contracts, Contract Award File Libraries, Deliverables Libraries, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Deliverables, 3. Advisors, 4. Modifications, 5. Closeouts, and 6. Analysis. The roles of this subprocess include SBIR-STTR: Procurement Manager, Field Center Procurement Manager, Contract Specialist, COTR, JPL Technical Monitor, Awardee, Advisor, Program Manager, Strategic Enterprise Representative, Field Center Program Manager, and Budget Personnel.

Phase III Awards. The purpose of this subprocess is to manage NASA SBIR-STTR Phase III contract negotiations and awards. The binders of this subprocess include the NASA SBIR-STTR Phase III: Contracts, Proposals, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1 Administrative Tools, 2 Initiation, 3 Negotiations, and 4. Analysis. The roles of this subprocess include: Procurement Manager, Field Center Procurement Manager, Phase III Contract Specialist, Phase III COTR, Procurement Reviewer, and Phase III Awardee Firm .

Commercialization and Post-Award Processes. The purpose of this subprocess is to manage NASA SBIR-STTR Commercialization and Post-Award Surveys. The binders of this subprocess include the NASA SBIR-STTR: Surveys, Awards, Firms, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Suvey Preparation, 3. Survey Approvals, 4. Survey Execution, and 5. Analysis. The roles of this subprocess include: C&PC Manager, Survey Developer, Survey Implementor, Survey Reviewer, Program Manager, Firm, Strategic Enterprise Representative, Field Center Program Manager, Topic Manager, and Subtopic Manager.

Building EHBs product realizations subprocesses produce Electronic Handbooks (EHBs).

Demonstrating EHBs. The purpose of this subprocess is to manage the development of Organization Demonstration Tools. The binders of this subprocess include the Organization Demonstration Tools, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Examining EHBs Developer's Home Page, 3. Researching The Organization, 4. Updating The Demonstration Tool, 5. Demonstrating EHBs, 6. Revising the Demonstration Tool, and 7. Analysis. The roles of this subprocess include: Demonstrator, Customer, User, and Developer.

Building, Using, and Revising EHBs. The purpose of this subprocess is to manage the building of Subprocess Requirements Capture Tools (RCTs) and their EHBs. The binders of this subprocess include the Subprocess Requirements Capture Tools (RCTs) and their EHBs, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Outlining/Playwriting, 3. Exampling/Rehearsal, 4. Implementation/Staging, 5. Utilization/Performance, 6. Revision/New Production and 7. Analysis. The roles of this subprocess include: Customer, User, Playwright, Director, Builder, Production Manager, Step Designer, Step Builder, Home Page Curator, Help Desk, Tester, and Demonstrator.

Improving EHBs . The purpose of this subprocess is to manage the improving of Subprocess Requirements Capture Tools (RCTs) and their EHBs. The binders of this subprocess include the Subprocess Requirements Capture Tools (RCTs) and their EHBs, Improvements Improvement Tool (IT), Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 6. Closeout, and 8. Analysis. The roles of this subprocess include: Improvements Certifications Manager, Improvements Certifications Team Member, Improvements Certifications Auditor, Approval Official, Top-Level Manager, Subprocess Submitter, Subprocess Designer, Subprocesses Implementor, Subprocess User.

Figure 8.2 NASA SBIR and Building EHBs Product Realization Subprocess Samples.

8.3 Basic Support Subprocesses

We outiine here sample basic support subprocesses. These are found in Appendix A5. See Figure 8.3.

Demonstration Management. The purpose of this subprocess is to manage the development and utilization of demonstrations. The binders of this subprocess include: Demonstrations, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 7. Administration, 8. Closeout, and 9. Analysis. The roles of this subprocess include: Demonstrations Manager, Demonstrations Team Member Member, Demonstrations Approval Official, Top-Level Manager, Demonstrations Submitter, Demonstrations Designer, Demonstrations Builder, and Demonstrations User.

Subprocess Management. The purpose of this subprocess is to manage the development and utilization of subprocesses. The binders of this subprocess include: Subprocesses, Demonstration Tools, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Subprocesses Manager, Subprocesses Team Member Member, Subprocesses Approval Official, Top-Level Manager, Subprocesses Submitter, Subprocesses Designer, Subprocesses Builder, and Subprocesses User.

Suggestions. The purpose of this subprocess is to manage the development and utilization of suggested improvements. The binders of this subprocess include Subprocesses, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Subprocesses, Suggestions Manager, Suggestions Team Member, Suggestions Approval Official, Top-Level Manager, Suggestions Submitter, Suggestions Designer, Suggestions Builder, Suggestions User.

User Library. The purpose of this subprocess is to manage the development and utilization of user libraries. The binders of this subprocess include the User Libraries, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 6. Closeout, and 8. Analysis. The roles of this subprocess include: User Libraries Manager, User Libraries Team Member Member, User Libraries Approval Official, Top-Level Manager, User Libraries Submitter, User Libraries Designer, User Libraries Builder, User Libraries User.

Help Desk. The purpose of this subprocess is to manage the development and utilization of help desk inquiries. The binders of this subprocess include the Help Desk: Inquiries, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 7. Administration, 8. Closeout, and 9. Analysis. The roles of this subprocess include: Inquiries Manager, Inquiries Team Member Member, Inquiries Approval Official, Top-Level Manager, Inquiries Submitter, Inquiries Designer, Inquiries Builder, Inquiries User.

Analysis. The purpose of this subprocess is to manage the development and utilization of analysis and report tools. The binders of this subprocess include the Analyses, Report Tools, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Analyses Manager, Analyses Team Member Member, Analyses Approval Official, Top-Level Manager, Analyses Submitter, Analyses Designer, Analyses Builder, Analyses User.

Security Incidents . The purpose of this subprocess is to manage the development and utilization of security incidents. The binders of this subprocess include Incidents, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 7. Administration, 8. Closeout, and 9. Analysis. The roles of this subprocess include: Incident Manager, Incidents Team Member, Incidents Approval Official, Top-Level Manager, Incidents Submitter, Incidents Response Designer, Incidents Response Builder, Incidents Response User.

Documentation Management. The purpose of this subprocess is to manage the development and utilization of documentations. The binders of this subprocess include Documentations, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Documentations Manager, Documentations Team Member, Documentations Approval Official, Top-Level Manager, Documentations Submitter, Documentations Designer, Documentations Builder, Documentations User.

Records Management. The purpose of this subprocess is to manage the development and utilization of records and files. The binders of this subprocess include Records, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6 Administration, 7. Closeout, and 8. Analysis.The roles of this subprocess include: Records Manager, Records Team Member, Records Approval Official, Top-Level Manager, Records Submitter, Records Designer, Records Builder, Records User.

Resources Management. The purpose of this subprocess is to manage the development and utilization of resoruces. The binders of this subprocess include Resources, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration,7. Closeout, and 8. Analysis. The roles of this subprocess include: Resources Manager, Resources Team Member, Resources Approval Official, Top-Level Manager, Resources Submitter, Resources Designer, Resources Builder, Resources User.

Configurations Management. The purpose of this subprocess is to manage the development and utilization of system configurations. The binders of this subprocess include Configurations, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Configurations Manager, Configurations Team Member, Configurations Approval Official, Top-Level Manager, Configurations Submitter, Configurations Designer, Configurations Builder, Configurations User.

Exercises.

1. Browse around the home White Paper link on the EHBs home page http://ehbs.org.

Figure 8.3 Basic Support Subprocess Samples.

8.4 ISO 9001:2000 Support Subprocesses

We outiine here sample ISO 9001:2000 support subprocesses. These are found in Appendix A6. See Figure 8.4

ISO 9001- 2000 Improvement Tool. The purpose of the ISO 9001- 2000 Improvement Tool is to provide documentation to the ISO 9001:2000 auditor(s) of how the product realization, support, and improvement subprocesses satisfy ISO 9001:2000 requirements. Two sample ISO 9001:2000 worksheets are:

ISO 9001- 2000 Improvement Tool-SBIR and

ISO 9001- 2000 Improvement Tool-Building EHBs Inc.
are for the NASA SBIR program and Building EHBs Inc. (which builds EHBs).

Support subprocesses required in the ISO 9001:2000 worksheet are as follows:

Planning. The purpose of this subprocess is to manage the development and utilization of plans. The binders of this subprocess include Plan, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Plans Manager, Plans Team Member, Plans Approval Official, Top-Level Manager, Plans Submitter, Plans Designer, Plans Builder, Plans User.

Management Review. The purpose of this subprocess is to manage the development and utilization of management reviews. The binders of this subprocess include Management Reviews, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Management Reviews Manager, Management Reviews Team Member, Management Reviews Approval Official, Top-Level Manager, Management Reviews Submitter, Management Reviews Designer, Management Reviews Builder, Management Reviews User.

Provision of Resources. The purpose of this subprocess is to manage the development and utilization of system/financial resources. The binders of this subprocess include Resource Provisions, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Resource Provisions Manager, Resource Provisions Team Member, Approval Official, Top-Level Manager, Resource Provisions Submitter, Resource Provisions Designer, Resource Provisions Builder, Resource Provisions User.

Human Resources. The purpose of this subprocess is to manage the development and utilization of human resources. The binders of this subprocess include Human Resources, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 7. Administration, 8. Closeout, and 9. Analysis. The roles of this subprocess include: Human Resources Manager, Human Resources Team Member, Human Resources Approval Official, Top-Level Manager, Human Resources Submitter, Human Resources Designer, Human Resources Builder, Human Resources User.

Training Resources. The purpose of this subprocess is to manage the development and utilization of Training resources. The binders of this subprocess include Training Resources, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Training Resources Manager, Training Resources Team Member, Training Resources Approval Official, Top-Level Manager, Training Resources Submitter, Training Resources Designer, Training Resources Builder, Training Resources User.

Quality Management System Planning. The purpose of this subprocess is to manage the development and utilization of quality management system plans. The binders of this subprocess include Quality Management System Plans, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: QMS Plans Manager, QMS Plans Team Member, QMS Plans Approval Official, Top-Level Manager, QMS Plans Submitter, QMS Plans Designer, QMS Plans Builder, QMS Plans User. .

Responsibility and Authority. The purpose of this subprocess is to manage the development and utilization of responsibilities and authorities. The binders of this subprocess include Responsibilities, Authorities, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Responsibilities & Authorities Manager, Responsibilities & Authorities Team Member, Responsibilities & Authorities Approval Official, Top-Level Manager, Responsibilities & Authorities Submitter, Responsibilities & Authorities Designer, Responsibilities & Authorities Builder, Responsibilities & Authorities User.

Infrastructure. The purpose of this subprocess is to manage the development and utilization of infrastructure elements. The binders of this subprocess include Infrastructures, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Infrastructures Manager, Infrastructures Team Member, Infrastructures Approval Official, Top-Level Manager, Infrastructures Submitter, Infrastructures Designer, Infrastructures Builder, Infrastructures User.

Work Environment. The purpose of this subprocess is to manage the development and utilization of work environments. The binders of this subprocess include Work Environments, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Work Environments Manager, Work Environments Team Member, Work Environments Approval Official, Top-Level Manager, Work Environments Submitter, Work Environments Designer, Work Environments Builder, Work Environments User.

Planning of Product Realization. The purpose of this subprocess is to manage the development and utilization of Product Realization Plans. The binders of this subprocess include Product Realization Plans, Users, Suggestions, and Reports.The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Product Realization Plans Manager, Product Realization Plans Team Member, Product Realization Plans Approval Official, Top-Level Manager, Product Realization Plans Submitter, Product Realization Plans Designer, Product Realization Plans Builder, Product Realization Plans User.

Customer-Related Processes. The purpose of this subprocess is to manage the development and utilization of customer-related processes. The binders of this subprocess include Consumer Related Processes, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Consumer Related Processes Manager, Consumer Related Processes Team Member, Consumer Related Processes Approval Official, Top-Level Manager, Consumer Related Processes Submitter, Consumer Related Processes Designer, Consumer Related Processes Builder, Consumer Related Processes User.

Design and Development. The purpose of this subprocess is to manage the development and utilization of designs and developments. The binders of this subprocess include Designs and Developments, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Designs and Developments Manager, Designs and Developments Team Member, Designs and Developments Approval Official, Top-Level Manager, Designs and Developments Submitter, Designs and Developments Designer, Designs and Developments Builder, Designs and Developments User.

Purchasing. The purpose of this subprocess is to manage the development and utilization of purchases. The binders of this subprocess include Purchases, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Purchases Manager, Purchases Team Member, Purchases Approval Official, Top-Level Manager, Purchases Submitter, Purchases Designer, Purchases Builder, Purchases User.

Production and Service Provision. The purpose of this subprocess is to manage the development and utilization of production and service provisions. The binders of this subprocess include Production and Service Provisions, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Production and Service Provisions Manager, Production and Service Provisions Team Member, Production and Service Provisions Approval Official, Top-Level Manager, Production and Service Provisions Submitter, Production and Service Provisions Designer, Production and Service Provisions Builder, Production and Service Provisions User.

Control of Monitoring and Improvement.The purpose of this subprocess is to manage the development and utilization of elements of monitoring and improvements. The binders of this subprocess include Monitorings, Improvements, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Monitorings & Improvements Manager, Monitorings & Improvements Team Member, Monitorings & Improvements Approval Official, Top-Level Manager, Monitorings & Improvements Submitter, Monitorings & Improvements Designer, Monitorings & Improvements Builder, Monitorings & Improvements User.

Measurement, Analysis, and Improvement. The purpose of this subprocess is to manage the development and utilization of elements of measurements, analysis, and improvements. The binders of this subprocess include Measurements, Analyses, Improvements, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Measurements, Analyses, & Improvements Manager, Measurements, Analyses, & Improvements Team Member, Measurements, Analyses, & Improvements Approval Official, Top-Level Manager, Measurements, Analyses, & Improvements Submitter, Measurements, Analyses, & Improvements Designer, Measurements, Analyses, & Improvements Builder, Measurements, Analyses, & Improvements User.

Monitoring and Measurement. The purpose of this subprocess is to manage the development and utilization of elements of monitorings and measurements. The binders of this subprocess include Monitorings, Measurements, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Monitorings & Measurements Manager, Monitorings & Measurements Team Member, Monitorings & Measurements Approval Official, Top-Level Manager, Monitorings & Measurements Submitter, Monitorings & Measurements Designer, Monitorings & Measurements Builder, Monitorings & Measurements User.

Control of Nonconforming Product. The purpose of this subprocess is to manage the development and utilization of controls of nonconforming products. The binders of this subprocess include Controls of Nonconforming Products, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Controls of Nonconforming Products Manager, Controls of Nonconforming Products Team Member, Controls of Nonconforming Products Approval Official, Top-Level Manager, Controls of Nonconforming Products Submitter, Controls of Nonconforming Products Designer, Controls of Nonconforming Products Builder, Controls of Nonconforming Products User.

Analysis of Data. The purpose of this subprocess is to manage the development and utilization of analysis of data. The binders of this subprocess include Analyses of Data, Users, Suggestions, and Reports.The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Analyses of Data Manager, Analyses of Data Team Member, Analyses of Data Approval Official, Top-Level Manager, Analyses of Data Submitter, Analyses of Data Designer, Analyses of Data Builder, Analyses of Data User. ment Manager, Financial Manager, Strategic Enterprise Representative, Program Manager, CASI Officer, and TechTracs Officer.

Continual Improvement. The purpose of this subprocess is to manage the development and utilization of continual improvements. The binders of this subprocess include Continual Improvements, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Continual Improvements Manager, Continual Improvements Team Member, Continual Improvements Approval Official, Top-Level Manager, Continual Improvements Submitter, Continual Improvements Designer, Continual Improvements Builder, Continual Improvements User.

Corrective Action. The purpose of this subprocess is to manage the development and utilization of corrective actions. The binders of this subprocess include Corrective Actons, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Corrective Actons Manager, Corrective Actons Team Member, Corrective Actons Approval Official, Top-Level Manager, Corrective Actons Submitter, Corrective Actons Designer, Corrective Actons Builder, Corrective Actons User.

Preventive Action. The purpose of this subprocess is to manage the development and utilization of preventitive actions. The binders of this subprocess include Preventive Actions, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Preventive Actions Manager, Preventive Actions Team Member, Preventive Actions Approval Official, Top-Level Manager, Preventive Actions Submitter, Preventive Actions Designer, Preventive Actions Builder, Preventive Actions User.

Figure 8.4 ISO 9001:2000 Support Subprocess Samples.

8.4 CMMI Support Subprocesses

We outiine here sample CMMI support subprocesses. These are found in Appendix A6. See Figure 8.5

CMMI- Continuous Improvement Tool. The purpose of the CMMI- Continuous Improvement Tool is to provide documentation to the CMMI- Continuous auditor(s) of how the product realization, support, and improvement subprocesses satisfy CMMI- Continuous requirements. Two sample CMMI- Continuous worksheets are:

CMMI- Continuous Improvement Tool-SBIR and

CMMI- Continuous Improvement Tool-Building EHBs Inc.

are for the NASA SBIR program and Building EHBs Inc. (which builds EHBs).

CMMI- Staged Improvement Tool. The purpose of the CMMI- Staged Improvement Tool is to provide documentation to the CMMI- Staged auditor(s) of how the product realization, support, and improvement subprocesses satisfy CMMI- Staged requirements. Two sample CMMI- Staged worksheets are:

CMMI- Staged Improvement Tool-SBIR and

CMMI- Staged Improvement Tool-Building EHBs Inc.

are for the NASA SBIR program and Building EHBs Inc. (which builds EHBs).

Support subprocesses required in both CMMI worksheets are as follows:

Organizational Process Focus. The purpose of this subprocess is to manage the development and utilization of organizational process focii. The binders of this subprocess include Organizational Process Focii, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Organizational Process Focii Manager, Organizational Process Focii Team Member, Organizational Process Focii Approval Official, Top-Level Manager, Organizational Process Focii Submitter, Organizational Process Focii Designer, Organizational Process Focii Builder, Organizational Process Focii User. .

Organizational Process Definition. The purpose of this subprocess is to manage the development and utilization of organizational process definitions. The binders of this subprocess include Organization Process Definitions, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Organizational Process Definitions Manager, Organizational Process Definitions Team Member, Organizational Process Definitions Approval Official, Top-Level Manager, Organizational Process Definitions Submitter, Organizational Process Definitions Designer, Organizational Process Definitions Builder, Organizational Process Definitions User.

Organizational Training.The purpose of this subprocess is to manage the development and utilization of organizational trainings. The binders of this subprocess include Organizational Trainings , Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Organizational Trainings Manager, Organizational Trainings Team Member, Organizational Trainings Approval Official, Top-Level Manager, Organizational Trainings Submitter, Organizational Trainings Designer, Organizational Trainings Builder, Organizational Trainings User.

Organizational Process Performance. The purpose of this subprocess is to manage the development and utilization of organizational process performances. The binders of this subprocess include Organizational Process Performances, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Organizational Process Performances Manager, Organizational Process Performances Team Member, Organizational Process Performances Approval Official, Top-Level Manager, Organizational Process Performances Submitter, Organizational Process Performances Designer, Organizational Process Performances Builder, Organizational Process Performances User.

Organizational Innovation and Deployment.The purpose of this subprocess is to manage the development and utilization of innovations and deployments. The binders of this subprocess include Organizational Innovations and Deployments, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Organizational Innovations and Deployments Manager, Organizational Innovations and Deployments Team Member, Organizational Innovations and Deployments Approval Official, Top-Level Manager, Organizational Innovations and Deployments Submitter, Organizational Innovations and Deployments Designer, Organizational Innovations and Deployments Builder, Organizational Innovations and Deployments User.

Project Planning. The purpose of this subprocess is to manage the development and utilization of project plans. The binders of this subprocess include Project Plans, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Project Plans Manager, Project Plans Team Member, Project Plans Approval Official, Top-Level Manager, Project Plans Submitter, Project Plans Designer, Project Plans Builder, Project Plans User.

Project Monitoring and Control. The purpose of this subprocess is to manage the development and utilization of project monitorings and controls. The binders of this subprocess include Project Monitorings and Controls, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Project Monitorings and Controls Manager, Project Monitorings and Controls Team Member, Project Monitorings and Controls Approval Official, Top-Level Manager, Project Monitorings and Controls Submitter, Project Monitorings and Controls Designer, Project Monitorings and Controls Builder, Project Monitorings and Controls User.

Supplier Agreement Management. The purpose of this subprocess is to manage the development and utilization of supplier agreements. The binders of this subprocess Supplier Agreements, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Supplier Agreements Manager, Supplier Agreements Team Member, Supplier Agreements Approval Official, Top-Level Manager, Supplier Agreements Submitter, Supplier Agreements Designer, Supplier Agreements Builder, Supplier Agreements User.

Integrated Project Management for IPPD. The purpose of this subprocess is to manage the development and utilization of IPPD integrated project elements. The binders of this subprocess include IPPD Integrated Project Elements, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: IPPD Integrated Project Elements Manager, IPPD Integrated Project Elements Team Member, IPPD Integrated Project Elements Approval Official, Top-Level Manager, IPPD Integrated Project Elements Submitter, IPPD Integrated Project Elements Designer, IPPD Integrated Project Elements Builder, IPPD Integrated Project Elements User. .

Risk Management. The purpose of this subprocess is to manage the development and utilization of elements of risks. The binders of this subprocess include Risks, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Risks Manager, Risks Team Member, Approval Official, Top-Level Manager, Risks Submitter, Risks Designer, Risks Builder, Risks User.

Integrated Teaming. The purpose of this subprocess is to manage the development and utilization of integrated Teaming. The binders of this subprocess include Integrated Teamings, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Integrated Teamings Manager, Integrated Teamings Team Member, Integrated Teamings Approval Official, Top-Level Manager, Integrated Teamings Submitter, Integrated Teamings Designer, Integrated Teamings Builder, Integrated Teamings User.

Integrated Supplier Management. The purpose of this subprocess is to manage the development and utilization of integrated suppliers. The binders of this subprocess include Integrated Suppliers Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Integrated Suppliers Manager, Integrated Suppliers Team Member, Integrated Suppliers Approval Official, Top-Level Manager, Integrated Suppliers Submitter, Integrated Suppliers Designer, Integrated Suppliers Builder, Integrated Suppliers User.

Quantitative Project Management. The purpose of this subprocess is to manage the development and utilization of Quantitive Projects. The binders of this subprocess include Quantitive Projects, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Quantitive Projects Manager, Quantitive Projects Team Member, Approval Official, Top-Level Manager, Quantitive Projects Submitter, Quantitive Projects Designer, Quantitive Projects Builder, Quantitive Projects User.

Requirements Management. The purpose of this subprocess is to manage the development and utilization of requirements. The binders of this subprocess include Requirements, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Requirements Manager, Requirements Team Member, Requirements Approval Official, Top-Level Manager, Requirements Submitter, Requirements Designer, Requirements Builder, Requirements User.

Requirements Development. The purpose of this subprocess is to manage the development and utilization of developed requirements. The binders of this subprocess include Requirements Developments, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Requirements Developments Manager, Requirements Developments Team Member, Approval Official, Top-Level Manager, Requirements Developments Submitter, Requirements Developments Designer, Requirements Developments Builder, Requirements Developments User.

Technical Solution. The purpose of this subprocess is to manage the development and utilization of technical solutions. The binders of this subprocess include Technical Solutions, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Technical Solutions Manager, Technical Solutions Team Member, Technical Solutions Approval Official, Top-Level Manager, Technical Solutions Submitter, Technical Solutions Designer, Technical Solutions Builder, Technical Solutions User.

Product Integration. The purpose of this subprocess is to manage the development and utilization of product integrations. The binders of this subprocess include Product Integrations, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Product Integrations Manager, Product Integrations Team Member, Product Integrations Approval Official, Top-Level Manager, Product Integrations Submitter, Product Integrations Designer, Product Integrations Builder, Product Integrations User.

Verification. The purpose of this subprocess is to manage the development and utilization of verifications. The binders of this subprocess include Verifications, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Verifications Manager, Verifications Team Member, Verifications Approval Official, Top-Level Manager, Verifications Submitter, Verifications Designer, Verifications Builder, Verifications User.

Validation . The purpose of this subprocess is to manage the development and utilization of validations. The binders of this subprocess include Validations, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Validations Manager, Validations Team Member, Validations Approval Official, Top-Level Manager, Validations Submitter, Validations Designer, Validations Builder, Validations User.

Configuration Management. The purpose of this subprocess is to manage the development and utilization of configurations. The binders of this subprocess include Configurations, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Configurations Manager, Configurations Team Member, Configurations Approval Official, Top-Level Manager, Configurations Submitter, Configurations Designer, Configurations Builder, Configurations User.

Process and Quality Assurance. The purpose of this subprocess is to manage the development and utilization of process and quality assurances. The binders of this subprocess include Process and Quality Assurances, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Process and Quality Assurances Manager, Process and Quality Assurances Team Member, Process and Quality Assurances Approval Official, Top-Level Manager, Process and Quality Assurances Submitter, Process and Quality Assurances Designer, Process and Quality Assurances Builder, Process and Quality Assurances User.

Measurement and Analysis. The purpose of this subprocess is to manage the development and utilization of measurements and analysis. The binders of this subprocess include Measurements and Analyses, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Measurements and Analyses Manager, Measurements and Analyses Team Member, Measurements and Analyses Approval Official, Top-Level Manager, Measurements and Analyses Submitter, Measurements and Analyses Designer, Measurements and Analyses Builder, Measurements and Analyses User.

Decision Analysis and Resolution. The purpose of this subprocess is to manage the development and utilization of decision analyses and resolutions. The binders of this subprocess include Decision Analyses and Resolutions, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Decision Analyses and Resolutions Manager, Decision Analyses and Resolutions Team Member, Approval Official, Top-Level Manager, Decision Analyses and Resolutions Submitter, Decision Analyses and Resolutions Designer, Decision Analyses and Resolutions Builder, Decision Analyses and Resolutions User.

Organizational Environment for Integration. The purpose of this subprocess is to manage the development and utilization of organizational environments for integrations. The binders of this subprocess include Organizational Environments for Integration, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Organizational Environments for Integration Manager, Organizational Environments for Integration Team Member, Organizational Environments for Integration Approval Official, Top-Level Manager, Organizational Environments for Integration Submitter, Organizational Environments for Integration Designer, Organizational Environments for Integration Builder, Organizational Environments for Integration User.

Causal Analysis and Resolution. The purpose of this subprocess is to manage the development and utilization of causal analyses and resolutions. The binders of this subprocess include Causal Analyses and Resolutions, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: Causal Analyses and Resolutions Manager, Causal Analyses and Resolutions Team Member, Causal Analyses and Resolutions Approval Official, Top-Level Manager, Causal Analyses and Resolutions Submitter, Causal Analyses and Resolutions Designer, Causal Analyses and Resolutions Builder, Causal Analyses and Resolutions User.

Figure 8.5 CMMI Required Support Subprocess Samples.

8.5 Improvement Subprocesses

We outiine here sample improvement subprocesses. These are found in Appendix A8. See Figure 8.6.

ISO 9001:2000. The purpose of this subprocess is to manage the development and utilization of subprocesses in the context of ISO 9001: 2000 improvements. The binders of this subprocess include Solicitation, Submissions, Subprocesses, ISO 9001:2000 Worksheet, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: ISO 9001:2000 Certifications Manager, ISO 9001:2000 Certifications Team Member, ISO 9001:2000 Certifications Auditor, Approval Official, Top-Level Manager, Subprocess Submitter, Subprocess Designer, Subprocesses Implementor, Subprocess User.

CMMI- Continuous. The purpose of this subprocess is to manage the development and utilization of subprocesses in the context of CMMI- Continuous improvements. The binders of this subprocess include Solicitation, Submissions, Subprocesses, CMMI-Continuous Worksheet, Users, Suggestions, and Reports . The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: CMMI- Continuous Certifications Manager, CMMI- Continuous Certifications Team Member, CMMI- Continuous Certifications Auditor, Approval Official, Top-Level Manager, Subprocess Submitter, Subprocess Designer, Subprocess Implementor, Subprocess User.

CMMI- Staged . The purpose of this subprocess is to manage the development and utilization of subprocesses in the context of CMMI- Staged improvements. The binders of this subprocess include Solicitation, Submissions, Subprocesses, CMMI-Staged Worksheet, Users, Suggestions, and Reports. The play of this subprocess is divided into several acts: 1. Administrative Tools, 2. Solicitation Development, 3. Submission, 4. Review and Selection, 5. Negotiations, 6. Administration, 7. Closeout, and 8. Analysis. The roles of this subprocess include: CMMI- Staged Certifications Manager, CMMI- Staged Certifications Team Member, CMMI- Staged Certifications Auditor, Approval Official, Top-Level Manager, Subprocess Submitter, Subprocess Designer, Subprocess Implementor, Subprocess User.

Figure 8.6 Improvement Subprocess Samples.

Related Reading

A number of sample Requirements Capture Tools can be in found in:

Requirements Capture Tools (RCTs) link on the EHBs home page http://ehbs.org.