Using Websites

Play-Implementation

Overview

In this subprocess, we deal with the process of Using Websites .This is where Organizations manage Customer Support ftor heir subprocesses.

Organization: ORG

Roles

Using Websites Manager
Organization Manager
Overall Organizations Manager
Help Requests Submittor
Help Requests Reviewer and Assigner
Help Requests Executor
Help Requests Closer
Help Requests Follow-uper

Table of Contents

1. Administrative Tools
2. Submit Help Request
3. Review and Assign Help Request
4. Execute Help Request
5. Closeout Help Request
6. Follow-up Help Request
7. Analysis

1. Administrative Tools

-Administrative Tools-
Using Websites Manager
Organization Manager
Overall Organizations Manager
Help Requests Submittor
Help Requests Reviewer and Assigner
Help Requests Executor
Help Requests Closer
Help Requests Follow-uper:
 Register
 Login
 Change Password
 Forgot User ID/Password
 Frequently Asked Questions (FAQs)
 Change Role 
 Regulations and References

-Registration Approval-
Using Websites Manager
Organization Manager
Overall Organizations Manager:
 Approve Registration

2. Submit Help Request

-Submit Help Request-
Help Requests Submittor
Help Requests Reviewer and Assigner:
 Submit Help Request

3. Review and Assign Help Request

-Review and Assign Help Request-
Help Requests Reviewer and Assigner:
 Review and Assign Help Request

4. Execute Help Request

-Execute Help Request-
Help Requests Executor:
 Execute Help Request

5. Closeout Help Request

-Closeout Help Request-
Help Requests Closer:
 Closeout Help Request 

6. Follow-up Help Request

-Follow-up Help Request-
Help  Requests Follow-uper:
 Follow-up Help Request 

7. Analysis

-Report Tools-
Using Websites Manager
Organization Manager
Overall Organizations Manager
Help Requests Submittor
Help Requests Reviewer and Assigner
Help Requests Executor
Help Requests Closer
Help Requests Follow-uper:
 Report Tools